Child Safety Standards
1. Zero tolerance
KIVO prohibits any child sexual abuse or exploitation content (CSAE / CSAM), including grooming, trading or sharing it. KIVO is for people aged 18 and over.
2. How to report
In the app, long-press a message or use Report on a profile, or email support@kivosocial.ai.
3. What we do
In community rooms, when automated moderation flags chat text as such content, it is hidden immediately and escalated to a person; within one hour we remove it, disable the accounts involved, keep a record, and report to local law enforcement and international child-protection reporting bodies.
Text and images in direct messages and regular groups are not automatically reviewed, so this content reaches a person only when it is reported; please report it. Voice messages and videos (including round video messages) can only be sent in direct messages and regular groups, and they are not automatically reviewed either, so they reach a person only when reported. We review every report within 24 hours; once we confirm such content, we likewise remove it, disable the accounts involved, keep a record and report it.
When you report a message, we save a copy of it and of the other person's recent messages, and the copies stay even if that person later deletes the messages. If you choose Illegal content as the reason, the copies also stay if that person deletes their account. A message already deleted when you report it cannot be saved, so please report as soon as you see it.
Image review has no category for minors, so it cannot recognize this content in community room images; please report it. Profile photos have no automated review, so this content in a profile photo reaches a person only when it is reported; please report the user. Our operators can remove a reported profile photo.
4. Compliance with law
KIVO complies with child-protection laws in Hong Kong, Malaysia and every other region where it is offered, and cooperates with lawful requests from law enforcement.
4A. Public posts and comments
To report a post or comment, use Report in its menu. Public posts and comments are reviewed after they are published, so this content can be visible until it is flagged or reported. When automated moderation flags their text as such content, we handle it as in community rooms. Image review has no category for minors, so it cannot recognize this content in public post images; please report it. A report in the illegal-content category on a post or comment raises an internal alert, and we keep a copy of the reported content if the reporter could see it (see our Privacy Policy).