Delete your KIVO account
In the app (fastest)
Open KIVO ▸ Settings ▸ Delete account ▸ Delete permanently. Deletion takes effect immediately.
If you can't open the app
Email support@kivosocial.ai with your username. Because a KIVO account is a wallet address, we will ask you to sign a short message we provide with the wallet that owns the account, to confirm the account is yours (any wallet app can sign it; never send your recovery phrase to anyone). We delete the account within 30 days of that confirmation and reply when it is done.
What is deleted
Your profile (including your profile photos and display name) and username, linked addresses, push tokens, consent records, and your chat messages (direct messages are deleted for both sides); the content of your messages in moderation records is removed and de-identified. The exception is copies of messages saved for a report in the illegal-content category or confirmed as illegal: deleting the account does not remove them, and section 13 of the Privacy Policy sets how long they are kept.
What remains
Your wallet and on-chain assets are not affected (the wallet lives only on your device; on-chain records are public and permanent). De-identified moderation records and region-denial records no longer linked to the account are kept for the periods in the Privacy Policy; database backups rotate out within 7 days. Emails you sent us about the request are kept for up to 12 months after it is handled.
Public posts
Your public posts, comments, likes, follows and in-app notifications are deleted, and the images in your posts are purged by a nightly job. If someone reported one of your posts or comments, the content of the saved copy is removed and the copy is de-identified. The exception is a report in the illegal-content category or a copy our operators have placed on hold: deleting the account does not remove these copies, and section 10A of the Privacy Policy sets how long they are kept.